Last Updated: July 9, 2026

At Pept Youth, operated by Kalachakra Limited, we are committed to delivering your orders safely, securely, and as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Please read this policy carefully before placing your order.

1. Order Processing

Orders are typically processed after payment has been successfully authorized and received.

Processing times may vary depending on:

• Product availability
• Medical consultation requirements (where applicable)
• Prescription approval (if applicable)
• Payment verification
• Weekends and public holidays
• High order volumes

Orders are generally processed within 1–3 business days, unless otherwise stated on the product page.

Submitting an order does not guarantee immediate shipment.

2. Shipping Destinations

Pept Youth currently ships to eligible destinations supported by our fulfillment partners.

Shipping availability may vary depending on:

• Local regulations
• Product restrictions
• Carrier availability
• Customs requirements

If we are unable to ship to your location, you will be notified during checkout or shortly after your order is placed.

3. Shipping Methods

Shipping methods are displayed during checkout based on your delivery address.

Available options may include:

• Standard Shipping
• Expedited Shipping
• Express Shipping

Availability varies by destination.

4. Shipping Costs

Shipping costs are calculated during checkout based on factors such as:

• Delivery location
• Shipping method selected
• Package size and weight
• Promotional offers, where applicable

Any applicable shipping charges will be displayed before your order is finalized.

5. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Delivery estimates vary depending on the destination and shipping method selected.

Please note that delivery dates are estimates only and are not guaranteed.

Unexpected delays may occur due to:

• Weather conditions
• Customs inspections
• Carrier delays
• Public holidays
• High shipping volumes
• Events beyond our reasonable control

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may not update immediately after shipment you can also check your order here.

7. Medical Review and Prescription Orders

Certain products or services may require:

• Completion of a health questionnaire
• Review by a licensed healthcare provider
• Prescription approval where legally required

Orders requiring medical review will only proceed once all necessary approvals have been completed.

This additional step may extend processing times.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Pept Youth is not responsible for delays, failed deliveries, or additional shipping charges resulting from:

• Incorrect addresses
• Missing apartment or unit numbers
• Invalid postal codes
• Incorrect recipient information

If you notice an error after placing your order, please contact us immediately. While we will make reasonable efforts to update the information before shipment, we cannot guarantee that changes can be made once processing has begun.

9. Delivery Confirmation

An order is considered delivered once the shipping carrier confirms successful delivery to the address provided during checkout.

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking with household members or neighbors.
• Looking in secure delivery locations.
• Contacting the shipping carrier directly.
• Contacting our Customer Support team if additional assistance is needed.

10. Lost or Delayed Shipments

If your shipment is significantly delayed or appears to be lost:

• Contact our Customer Support team.
• We will work with the shipping carrier to investigate the shipment.
• Depending on the outcome of the investigation, we may provide a replacement shipment or another appropriate resolution where applicable.

Investigation timelines are determined by the shipping carrier.

11. Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, and other governmental charges may apply depending on your country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customs procedures may also affect delivery times.

12. Delivery Restrictions

Certain products may not be available in all locations due to:

• Local laws
• Import restrictions
• Healthcare regulations
• Carrier limitations

Pept Youth reserves the right to refuse or cancel orders that cannot legally or practically be delivered.

If payment has already been received for an order that cannot be fulfilled, an appropriate refund will be issued.

13. Split Shipments

When an order contains multiple items, they may be shipped separately depending on:

• Product availability
• Warehouse location
• Fulfillment partner
• Shipping efficiency

You will not be charged additional shipping fees solely because your order is shipped in multiple packages unless otherwise disclosed during checkout.

14. Shipping Delays

While we strive to deliver orders promptly, Pept Youth is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather
• Natural disasters
• Customs processing
• Transportation disruptions
• Government actions
• Carrier service interruptions
• Public emergencies

We appreciate your patience should these situations arise.

15. Sustainability

Where possible, Pept Youth works with fulfillment partners who prioritize efficient packaging and responsible shipping practices to reduce unnecessary waste while ensuring products arrive safely.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, shipping partners, or legal requirements.

Any updates will become effective upon publication on our website.

17. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Pept Youth Operated by Kalachakra Limited

Email: support@peptyouth.com