Last Updated: July 9, 2026

At Pept Youth, operated by Kalachakra Limited, customer satisfaction is important to us. We strive to provide high-quality products and services while maintaining the highest standards of safety, quality, and compliance.

Please read this Return & Refund Policy carefully before making a purchase.

1. General Policy

Due to the nature of many health, wellness, and healthcare-related products, not all purchases are eligible for return or refund.

Return eligibility depends on the type of product purchased, its condition, and applicable laws and regulations.

2. Eligible Returns

You may be eligible to request a return if:

• You received the wrong product.
• Your order arrived damaged during transit.
• The product was defective upon arrival.
• Your order was incomplete or items were missing.
• You received a product that does not match your confirmed order.

To qualify for a return:

• The request must be submitted within 14 days of delivery.
• The product must remain unused unless the defect could only be discovered after opening.
• Products should be returned in their original packaging whenever possible.
• Proof of purchase may be required.

3. Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned once they have been shipped or delivered, unless required by applicable law.

Examples may include:

• Prescription products
• Personalized treatment plans
• Products dispensed following a medical consultation
• Opened or used healthcare products
• Perishable products
• Gift cards
• Downloadable digital products
• Subscription fees already billed
• Products marked as non-returnable at the time of purchase

If you are unsure whether your purchase is eligible for return, please contact our support team before initiating a return.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us as soon as possible.

When contacting us, please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging (if applicable)

Providing this information allows us to investigate and resolve the issue more efficiently.

5. Refund Eligibility

Refunds may be approved in circumstances including:

• Incorrect items shipped
• Products confirmed as defective
• Orders cancelled before processing (subject to our Purchase Cancellation Policy)
• Orders that cannot be fulfilled by Pept Youth
• Duplicate payments or billing errors
• Other situations where Pept Youth determines that a refund is appropriate

Refund approval is subject to review and verification.

6. Return Process

To request a return:

1. Contact our Customer Support team.
2. Provide your order number and reason for the request.
3. Follow the return instructions provided by our team.
4. Ship the item using the instructions provided, where applicable.

Returns sent without prior authorization may experience delays in processing.

7. Refund Processing

Once your returned item or claim has been reviewed:

• You will receive confirmation of the outcome.
• Approved refunds will be issued to the original payment method whenever possible.
• Processing times may vary depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return results from our error or a verified product issue.

8. Exchanges

Where available, Pept Youth may offer an exchange instead of a refund for:

• Incorrect items
• Defective products
• Products damaged during shipping

Exchange availability depends on product stock and applicable regulations.

9. Refused Deliveries

If an order is refused or returned due to:

• Incorrect shipping information provided by the customer,
• Failure to collect the shipment,
• Unsuccessful delivery attempts,

additional shipping charges or handling fees may apply before a replacement shipment or refund is issued.

10. Lost Packages

If your package appears to be lost during transit:

• Contact us as soon as possible.
• We will work with the shipping carrier to investigate the shipment.
• Resolution may include a replacement shipment or refund where appropriate.

Investigation timelines depend on the shipping carrier.

11. Promotional Items

Refunds for purchases involving discounts, promotional pricing, or bundled offers may be adjusted to reflect the value of the promotion received.

If a promotional item must be returned, any applicable promotional terms may affect the final refund amount.

12. Subscription Orders

If your purchase includes a subscription, refunds for recurring subscription charges are subject to our Purchase Cancellation Policy and any subscription terms presented during checkout.

Cancelling a subscription prevents future billing but does not automatically entitle you to a refund for charges already processed.

13. Chargebacks

If you experience an issue with your order, we encourage you to contact our Customer Support team before initiating a chargeback with your payment provider.

We are committed to resolving legitimate concerns promptly and fairly.

Fraudulent or abusive chargebacks may result in restrictions on future purchases where permitted by law.

14. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any consumer rights that cannot be excluded under applicable law.

Where local consumer protection laws provide greater rights than those described in this policy, those legal rights will apply.

15. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect operational changes, legal requirements, or improvements to our services.

The updated version will become effective upon publication on our website.

16. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Pept Youth Operated by Kalachakra Limited

Email: support@peptyouth.com