FAQ's
We're delighted to have you here. We've compiled answers to the questions we receive most often to help make your experience with Pept Youth as smooth as possible. If you can't find the information you're looking for, our support team is always happy to assist you.
Shipping & Returns
Below are answers to our most common questions about shipping, delivery, returns, and refunds.
How long does shipping take?
Delivery times vary depending on your location. Once your order has been processed and dispatched, you'll receive a tracking email so you can monitor your shipment.
Do you offer international shipping?
Yes. We ship to selected countries. Shipping availability and delivery times will be displayed during checkout based on your destination.
Can I return my order?
Due to the nature of our products, returns may not be accepted once an order has been opened or used. Please review our Return & Refund Policy or contact our support team for assistance.
What should I do if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us at support@peptyouth.com or here within 48 hours of delivery and include photos of the package and product.
Orders
Below are answers to common questions about placing, managing, and tracking your order.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email containing your tracking information.
Once you receive your tracking number you can track it here.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact our support team as soon as possible.
What payment methods do you accept?
We accept major credit and debit cards along with other payment methods supported by Shopify at checkout.
Will I receive an order confirmation?
Yes. After placing your order, you'll receive an email confirming your purchase along with your order details.
Products
Learn more about how our products work, what's included, and the ingredients that make them effective.
How does the Pept Youth Micro-Infusion System work?
The Pept Youth Micro-Infusion System combines a precision 0.5 mm microneedle applicator with a built-in peptide serum chamber. During application, the ultra-fine microneedles create hundreds of microscopic channels in the scalp, helping stimulate circulation while allowing the serum to penetrate significantly deeper than traditional topical products. This targeted delivery supports healthier-looking follicles and promotes a stronger environment for natural-looking hair growth.
Is the treatment comfortable to use?
Yes. The Pept Youth Micro-Infusion System is designed to be gentle, safe, and easy to use. The ultra-fine 0.5 mm microneedles are engineered to reach only the upper layers of the scalp, helping improve serum absorption without penetrating deeply enough to cause significant discomfort. Most users experience only a mild tingling sensation during application.
How is this different from traditional hair growth products?
Unlike shampoos, foams, or supplements that remain on the surface or rely solely on systemic absorption, the Pept Youth Micro-Infusion System delivers key ingredients directly where they're needed most. By combining precision microneedling with a peptide-based serum, the treatment helps maximize ingredient absorption while supporting a healthier scalp environment and healthier-looking hair over time.
What is included in each package?
Each package contains sterile micro-infusion heads and peptide serum vials based on the selected treatment plan.
- 1 Month Supply – 3 sterile applicator heads and 3 × 5 ml peptide serum vials (3 applications)
- 2 Month Supply – 6 sterile applicator heads and 6 × 5 ml peptide serum vials (6 applications)
- 3 Month Supply – 9 sterile applicator heads and 9 × 5 ml peptide serum vials (9 applications)
What are the key ingredients?
Our formula features carefully selected ingredients that help support a healthy scalp environment and healthier-looking hair.
- Copper Tripeptide-1 – Supports the scalp's natural renewal process and promotes healthier-looking follicles.
- Caffeine – Helps energize the scalp while supporting a healthier follicle environment.
- Glycyrrhiza Uralensis (Licorice) Extract – Helps soothe the scalp and supports overall scalp balance.
- Panax Ginseng Root Extract – Traditionally used to help maintain scalp vitality and support healthier-looking hair.
- Eclipta Prostrata Extract – A botanical ingredient commonly used to support fuller-looking hair.
- Panthenol (Pro-Vitamin B5) – Helps hydrate and condition both the scalp and hair while supporting the skin's natural barrier.
- Niacinamide (Vitamin B3) – Helps maintain a healthy scalp barrier and supports balanced skin and hair conditions.